Making the Most of Your Continuing Education in Your Salon
You just attended a killer industry conference or completed an incredible workshop, and you can’t wait to get back to your salon and begin putting all your newfound knowledge into action with your team. But alas, reality hits. You’re slammed from the moment you walk back into the salon and everything you learned shifts to…
Creating a Seamless Client Experience in Your Salon
From the moment your client chooses to book an appointment, their client experience has begun. Yes, there are a ton of moving parts when it comes to creating a outstanding client experience, but as today’s guest shares, it’s not enough to provide a “good” experience. The bar has been raised, and your client experience needs…
Riding the Roller Coaster of Life
Life can be a strange roller coaster, and sometimes you just need to ride it and take it for all its worth. In this episode i’m chatting with Salon Owner & Business Mentor, Cassandra Barrie. She shares her life insights and experiences within the industry, as well as deep diving into personal life lessons that…
Life Changing Consultations
When you take your client on a journey of leadership and show them what you recommend for them, you might notice a shift in how they approach and talk to you. Dario Cotroneo has developed a very unique approach to hairdressing & education resulting in exciting ways to learn and enjoy. During this episode we…
3 Ways to Optimise your Client Experience
Details that might seem minor can have a make-or-break effect on client retention. But creating a great client experience doesn’t have to be complicated. Today’s guest has done an amazing job of determining what your clients are really wanting and how to deliver. Join me as I talk with Sally Turpin, operations manager at Salon…