One huge barrier that gets in the way of Salon Owner success is profit. Not enough Salons are making a profit, not enough Salon Owners know how to make a profit! When I started my Salon at only 20 years old, I was exactly the same. When I came out of training, my goal was…

With Game of Thrones, Instagram and the Avengers all vying for our attention, it can be tough. It’s becoming more and more difficult to find great people to join our team. Those that have a passion, like we did when we started.  Sometimes they just don’t seem to care or are totally distracted—am I right?…

Inevitably there comes a time in each of our lives where we realise that we simply cannot do it all… I remember the day I realised I was in fact not SuperWoman!  For so long, my business was my priority and focus, ‘doing it all’ was just the way it was. All my energy went…

If you’re anything like me, you opened your salon because you love doing hair and you knew that being your own boss would give you the life you dream of. Setting your own schedule, working the way you prefer, and, of course, unlimited earning potential. You have the vision, the drive, and the talent, which…

While the world of marketing has undoubtedly changed in recent years, there is one thing that will always remain consistent no matter how much changes in the face of technology: If you don’t talk about your business, nobody else will. We all have to start somewhere and somewhere usually begins with word of mouth, but…

Imagine with me for a moment and picture yourself here: You’re yelling from behind your chair to have someone help the person who came through the door three minutes ago and is standing at the front looking awkward. Your stylists need constant hand-holding on how to best utilize their downtime. You’ve lost track of how…

Holiday time for me is a time where I get really creative. I love spending time with my family but as much as I love to hang with them all – I can’t help but slip into this crazy, creative business zone – The space and downtime allow me to think. I dream up all…

It’s officially the crazy manic time of the year, Christmas!  I remember so painfully and clearly that when I was standing behind the chair every December, I would always tell myself “this is my last year doing clients”, next year would be different for the salon. I hated Christmas with a passion, it took me away…

Have you ever heard the saying, “try and please everyone, you’ll end up pleasing no-one”? The same goes in business. We all want to make our clients happy, but there is always one client, it doesn’t matter how hard you try, nothing will ever please them? They aren’t your ideal client. Yet, there are some…

You need a strong team in order to grow your business. Your team can be the strength or the weakness of your salon. So finding and hiring the right people is paramount to your success – right? I reckon I’ve employed more than 110 people in my time as a salon owner. When I sold…

Hi, I am a complete stranger. Give me money! Let me guess, the first thing that comes to mind is, “Um…no.” Well, this is exactly what you are doing if you are not building relationships with your audience and prospective customers. Think about it – would you rather buy from someone you know, someone you…

As a salon coach the Number One problem we are asked to solve is to help a business attract more customers, yet often I find the free Google My Business listing is neglected or under utilised. I like to attribute a huge part of my salon success to this amazing tool Having a Google listing…

I was talking to a salon owner that had contacted me over the weekend about some issues in her business that she needs help with. One of her major issues is that she feels very intimidated by a staff member. She often feels like she is treading on eggshells and she is constantly giving into…

Hairdressing is one industry that Prue Tonkinson doesn’t see slowing down anytime soon, so to make sure that she can be ahead of the game and she ensures her clients are getting the service they need, 24/7 – With the help of SalonBot she takes us through it all. Meet our featured client, Pure Tonkinson…

You only have one life. Your job isn’t to work yourself to the bone ‘til you’re *lucky* enough to retire. Your job is to craft a life you love, live it well and on purpose. “On purpose” meaning you don’t leave it up to life’s circumstances to direct your journey; instead you take steps to…

You’ve probably heard Larissa, the Freedom & Profit coach, express “work smarter, not harder” before, but what does that mean exactly? When your inbox is packed, there’s a giant stack of to-do’s and the client messages keep piling in, how are you supposed to get it all done smarter?   The truth is many of…

Do you have some stylists who seem to have a tough time connecting with clients? Thus making it difficult to get rebookings? How about stylists who are afraid of selling? You’ve got incentives in place, but it doesn’t seem like enough, and you need those sales numbers to keep up your profits. This is the…

There’s a saying when it comes to getting things for free. If you aren’t paying for the product, then you are the product. Free software can be great for personal use, but when it comes to your business operations where you need efficient and streamlined solutions, free isn’t always the best option. Yes, it’s critical…

What is your salon’s customer experience? Samantha Jones takes us through her story and phase’s she now recommends for the perfect Salon Customer Experience.  Most salon owners believe it’s what you offer when your client arrives in to receive their service, and although that’s correct to a certain degree, a truly seamless salon customer experience starts…