3 Ways to Optimise your Client Experience

Details that might seem minor can have a make-or-break effect on client retention. But creating a great client experience doesn’t have to be complicated.

Today’s guest has done an amazing job of determining what your clients are really wanting and how to deliver. Join me as I talk with Sally Turpin, operations manager at Salon Pay, all about the 3 tips to optimising your client experience.   

With years of client experience and knowing the ins and outs of how clients react to certain tactics, Sally has great insights into how we can leverage aspects like language and business culture.

As you listen to our conversation, you’ll learn:

  • Giving Clients Opportunities
  • Exploring different ways of selling
  • Solving  Issues
  • Business Culture


CLICK HERE for more information about Salon Pay

CLICK HERE to join the Secret Salon Society Facebook Group

CLICK HERE to view Sally’s personal Facebook Page


About the author, Larissa

Business Coach & Marketing Strategist: After 20 years of salon business I worked in online marketing & technology development, Business Development Manager at Timely Salon Software and co-founded HAIRshare app for Stylist.

I love helping stylists & salons with marketing strategies, the latest technology and working smarter, not harder in salon business.

Salon Owners Collective is an online community with the mission of inspiring and empowering Salon Owners from around the globe to grow beyond owner operator. Turn your ideas into a reality, build successful businesses and live with clarity and purpose.