Employee experience is one of today’s hot business buzzwords, but the truth is, this isn’t a flash-in-the-pan fad. In this episode, I’m joined by Samantha Gadd, founder of Humankind and Kin, who is on a mission to help people love their work. One of the ways she does this is by guiding small business owners…

I’ve noticed that the one thing that is most commonly talked about in the Salon Industry and in the likes of Industry Facebook Groups is staff!!!   As Salon Owners, we are constantly complaining about our team, their lack of productivity and how it keeps you up at night. #Ihearya   In this episode I…

I had coffee recently with an old salon owner friend who declared she was already in the Crazy Christmas period and I remember swearing and declaring each and every year, ‘this year is going to be my last on the floor. I hated those 3 weeks of December so much! I eventually worked out how…

You employ someone new into your team with high hopes that this one will be great … but yet again, another stylist lets you down, not delivering to your clients as you’d hoped. Hairdresser and Industry Educator Paula Hibbard takes us through what things you’re most likely doing wrong. She steps us through how you…