Do you ever feel like it’s a struggle to handle team dynamics in your Salon?

You’re trying to do ‘all the things’ and wear ‘all the hats’… and when leading a team gets thrown into the mix, it all starts to feel a little overwhelming…

I totally get that!

In this industry, we are constantly managing humans… whether that’s our clients, or our staff members. And when we’re trying to run a successful business on top of that, it’s important we be a #bestboss and lead our team effectively.

That’s why today, I’ve brought in guest Sandy Chong. Sandy is the CEO of the AHC and a veteran Salon Owner.

Today, we’ll chat all things leading a team, and how to juggle the multiple hats you’re no doubt wearing as a busy Salon Owner.

Tune in today to hear all of Sandy’s gold nugget pieces of advice…I know you’ll love this one. 

Throughout my 36+ years working in the hair and beauty industry, there is 1 challenge so large that it is still affecting Salon Owners to this day.

Can you guess what it is?

I’m sure you probably guessed it…

It’s an issue so prominent and internationally widespread, and something I help Salon Owners with almost daily.

That challenge is, finding staff.

In this industry, if you really think about it, we actually sell time with humans. And those humans need to be experts!

But what are we meant to do when it feels like no one is even interested in joining our team, right?!

Right. But luckily, there is actually something you can do about it. Something big, that will change your whole approach to the recruitment process.

In this episode, my guest Eloise Manning will share what that thing is, plus an abundance of other advice around finding & hiring new team members.Be sure to tune in… you won’t want to miss this one. 

I want to talk about how to rid yourself of toxic team members. 

Especially as we enter a new year, we have this opportunity to turn the page and start a new chapter, write our own endings. 

And sometimes we need to face up to some of the challenges that we have, that are stopping us from our growth and being the best that we possibly can. 

I really want to talk about this problem, because as I started to look back throughout 2020, this one came up a lot- challenging team members that are keeping us awake, team members that are ultimately destroying the Salon culture, and eroding trust within the team relationships. Actually, if we’re not careful, it also affects our client retention, and even team retention.

It’s an issue mostly because one, we don’t recognise it. 

And two, we don’t quite know what to do about it.

 It’s one of those hard conversations that we had to have to have with ourselves to face up and deal with those challenging people.

So, let’s dive into this episode and I’ll share my opinions on the matter.