How to Create the Ultimate Client Experience
The Client Experience is one of today’s hot Salon buzzwords, with social media at a high, we as Salon Owners are focusing more and more on our clients wants and needs, and in turn, are becoming better Salon Owners for it. Today’s guest has done an amazing job of navigating the intersection between what your…
Building Creative Framework to Empower your Team
When we think of consistently growing our salon, we often turn to see what we’re doing in our marketing efforts, when really we should be exploring more of what our team is wanting and needing. In today’s episode, I’m talking with Brad Lepper, an award winning hairdresser, a core international artist and educator for Sebastian…
Improving the Client Experience and Your Stylist’s Sales Process
Do you have some stylists who seem to have a tough time connecting with clients? Thus making it difficult to get rebookings? How about stylists who are afraid of selling? You’ve got incentives, but it doesn’t seem like enough, and you need those sales numbers to keep up your profits. In this Q&A episode of…
The Art and Science of Successful Client Consultations
Did you know that 97% of hairdressers believe that they do a full and thorough consultation with every client, but only 7% of clients feel like they’ve ever had a consult? That is a massive disparity and one that our guest on today’s episode of the Salon Owners Collective podcast, Richard Kavanagh, is going to…
Developing Your Salon Team Leadership Style
If you have your sights set on expanding your team or your salon’s locations, you don’t want to miss this episode of the Salon Owners Collective podcast with Stevie English of Stevie English Hair and global brand ambassador for Matrix. In this episode, he shares his insights about cultivating your salon leadership style to craft…