Surviving Christmas & Thriving in 2019
3 Ways to Optimise your Client Experience
Details that might seem minor can have a make-or-break effect on client retention. But creating a great client experience doesn’t have to be complicated. Today’s guest has done an amazing job of determining what your clients are really wanting and how to deliver. Join me as I talk with Sally Turpin, operations manager at Salon…
The Salon Owners Collective Lunch – Growing a Rockstar Team
Our coaches are coming back to you with a pop up podcast from our Collective Lunch. You’re going to gain a lot from listening to the live conversation with Salon Owners Collective founder Larissa Macleman and two of our very talented coaches; Louise May and Samantha Jones. Listen in as we talk about finding, growing,…
How to Create the Ultimate Client Experience
The Client Experience is one of today’s hot Salon buzzwords, with social media at a high, we as Salon Owners are focusing more and more on our clients wants and needs, and in turn, are becoming better Salon Owners for it. Today’s guest has done an amazing job of navigating the intersection between what your…
Building Creative Framework to Empower your Team
When we think of consistently growing our salon, we often turn to see what we’re doing in our marketing efforts, when really we should be exploring more of what our team is wanting and needing. In today’s episode, I’m talking with Brad Lepper, an award winning hairdresser, a core international artist and educator for Sebastian…