3 Ways to Optimise your Client Experience
Details that might seem minor can have a make-or-break effect on client retention. But creating a great client experience doesn’t have to be complicated. Today’s guest has done an amazing job of determining what your clients are really wanting and how to deliver. Join me as I talk with Sally Turpin, operations manager at Salon…
Industry Lessons to Shape your Career
Learning and taking the next step in our careers is daunting for most. Not many know where to start and get stuck on how to get the ball rolling. Today guest on the podcast, industry mentor & innovative icon, Vivienne Mackinder, is taking us through the Industry lessons she has learnt to shape your career.…
How Perspective & Attitude Creates Opportunity
New Level, New Devil, Kalene’s way to Success
Everytime you level up in your business venture there is always something around the corner that will stop you in your tracks. On this episode of the Salon Owners Collective Podcast, we’re joined by Kalene Smith, the founder of Tousled Blow Dry Bar, and creator of The Gorgeous Strength Summit event. She explains, no matter…
How to Create the Ultimate Client Experience
The Client Experience is one of today’s hot Salon buzzwords, with social media at a high, we as Salon Owners are focusing more and more on our clients wants and needs, and in turn, are becoming better Salon Owners for it. Today’s guest has done an amazing job of navigating the intersection between what your…