Imagine with me for a moment and picture yourself here: You’re yelling from behind your chair to have someone help the person who came through the door three minutes ago and is standing at the front looking awkward. Your stylists need constant hand-holding on how to best utilize their downtime.   You’ve lost track of…

Holiday time for me is a time where I get really creative. I love spending time with my family but as much as I love to hang with them all – I can’t help but slip into this crazy, creative business zone – The space and downtime allow me to think. I dream up all…

It’s officially the crazy manic time of the year, Christmas!  I remember so painfully and clearly that when I was standing behind the chair every December, I would always tell myself “this is my last year doing clients”, next year would be different for the salon. I hated Christmas with a passion, it took me away…

Have you ever heard the saying, “try and please everyone, you’ll end up pleasing no-one”? The same goes in business. We all want to make our clients happy, but there is always one client, it doesn’t matter how hard you try, nothing will ever please them? They aren’t your ideal client. Yet, there are some…

Hi, I am a complete stranger. Give me money! Let me guess, the first thing that comes to mind is, “Um…no.” Well, this is exactly what you are doing if you are not building relationships with your audience and prospective customers. Think about it – would you rather buy from someone you know, someone you…