From the moment your client chooses to book an appointment, their client experience has begun. Yes, there are a ton of moving parts when it comes to creating a outstanding client experience, but as today’s guest shares, it’s not enough to provide a “good” experience. The bar has been raised, and your client experience needs to be seamless.
In this episode, I’m joined by Ryan, the CEO, and co-founder of Timely Salon and Spa Software, which is changing the way salon’s work to create smart systems that create an irresistibly seamless experience from not only the client perspective, but also for your salon’s team members.
Key takeaways from this episode:
- Why it’s critical to understand your share values between your business and your customers
- Understanding the challenges our teams may face and how the bar for client experience has been raised across the entirety of the service industry
- The power of a correctly conducted consultation and how you must close the expectation gap
- Why you have to “JFDI” and loosen the reins to be a strong leader in your salon
When you tune in, be sure to subscribe and get access to all the resources mentioned in this episode.
CLICK HERE to learn more about Timely
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CLICK HERE to follow Timely's Facebook
CLICK HERE to download How to Create a Rockstar Team
CLICK HERE to Listen to Dario's Podcast
CLICK HERE to check out the Consult App for Hair Salons