Creating a Seamless Client Experience in Your Salon

From the moment your client chooses to book an appointment, their client experience has begun. Yes, there are a ton of moving parts when it comes to creating a outstanding client experience, but as today’s guest shares, it’s not enough to provide a “good” experience. The bar has been raised, and your client experience needs to be seamless.

In this episode, I’m joined by Ryan, the CEO, and co-founder of Timely Salon and Spa Software, which is changing the way salon’s work to create smart systems that create an irresistibly seamless experience from not only the client perspective, but also for your salon’s team members.

Key takeaways from this episode:

  • Why it’s critical to understand your share values between your business and your customers
  • Understanding the challenges our teams may face and how the bar for client experience has been raised across the entirety of the service industry
  • The power of a correctly conducted consultation and how you must close the expectation gap
  • Why you have to “JFDI” and loosen the reins to be a strong leader in your salon

When you tune in, be sure to subscribe and get access to all the resources mentioned in this episode.


CLICK HERE to learn more about Timely

CLICK HERE to follow Timely’s Instagram

CLICK HERE to follow Timely's  Facebook

CLICK HERE to download How to Create a Rockstar Team

CLICK HERE to Listen to Dario's Podcast

CLICK HERE to check out the Consult App for Hair Salons


About the author, Larissa

Business Coach & Marketing Strategist: After 20 years of salon business I worked in online marketing & technology development, Business Development Manager at Timely Salon Software and co-founded HAIRshare app for Stylist.

I love helping stylists & salons with marketing strategies, the latest technology and working smarter, not harder in salon business.

Salon Owners Collective is an online community with the mission of inspiring and empowering Salon Owners from around the globe to grow beyond owner operator. Turn your ideas into a reality, build successful businesses and live with clarity and purpose.