Creating a Seamless Client Experience in Your Salon

By Larissa Macleman | 28/01/2019

From the moment your client chooses to book an appointment, their client experience has begun. Yes, there are a ton of moving parts when it comes to creating a outstanding client experience, but as today’s guest shares, it’s not enough to provide a “good” experience. The bar has been raised, and your client experience needs to be seamless.

In this episode, I’m joined by Ryan, the CEO, and co-founder of Timely Salon and Spa Software, which is changing the way salon’s work to create smart systems that create an irresistibly seamless experience from not only the client perspective, but also for your salon’s team members.

Key takeaways from this episode:

Why it’s critical to understand your share values between your business and your customers
Understanding the challenges our teams may face and how the bar for client experience has been raised across the entirety of the service industry
The power of a correctly conducted consultation and how you must close the expectation gap
Why you have to “JFDI” and loosen the reins to be a strong leader in your salon

When you tune in, be sure to subscribe and get access to all the resources mentioned in this episode.

About the author, Larissa

With 20 years as a Successful & profitable Salon Owner, leading a team of 30 and developing industry-first technology.

I’ve dedicated my career to helping salon owners achieve Finiancial & personal success.

After selling my salon, I founded the Salon Owners Collective and created the Salon Mastery Program, empowering owners to grow $1M+ salons with Rockstar Teams and powerful profits.

When I’m not running a team of 11, developing growth programs I’m a mum of two, and renovating our family home