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Why The Strength of Your Team Comes Down to You

Do you sometimes feel like your team is disjointed, like you have this idea of what your perfect team looks like, and the reality is far from it… There isn’t a day that goes by that I don’t have a conversation about TEAM with a Salon Owner. Most of these conversations involve team problems, dramas…

My Opinion: To Specialise or NOT to Specialise?

“Is it best to specialise in one area of hair or beauty… or try to appeal to a wider audience?”  This is a question I get asked a lot. Whether it’s about hair or beauty, so many Owners that I know often feel torn between what I call ‘niching down’, or instead trying to appeal…

The Secrets to Cultivating an Amazing Team Culture

If McDonald’s has Burgers, then we, in the Hair & Beauty Industry, have teams.  You’re probably thinking something like… “what the heck does that mean?!” Well, what it means is that the Hair & Beauty business model we all work in, revolves around humans. If you think about it, what we sell is time, human…