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Salon Owners Collective Podcast
Why Assumption is The Killer of Great Consultations
You are a stylist. You’re an expert at your craft. When a client sits in front of you in the Salon chair, all it takes is a quick analysis of their hair and scan of their appearance, in order for you to figure out what will look best on them.
It must be a good thing, right?! To be quick and efficient?!
…well in actual fact… it does more harm than good!
Did you know that 95% of stylists believe they do full and thorough consultation of every client, yet only 7% of salon guests feel they’ve had a full hair consultation at least once in their lives?
Clearly, the way we’re doing things now isn’t working. So it’s time to shake it up…
That’s why I’ve invited Richard Kavanagh to join me in this episode. Richard is a well-known freelance session stylist, and most recently, the founder of Piiq Digital.
Today, Richard is going to share his game-changing advice on how to give every client a 10 out of 10 journey, how to transform your Salon’s retail percentage, and why assumption is the killer of great consultations.
This is sure to change the way you think about your Salon’s Consultations once and for all…
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7 Crucial Activities to Move the Needle in Lockdown
Are you currently in lockdown?
So many salon owners that I know have had to either cut back hours or even worse- close their salons. What I’ve realised, during this difficult time, is that we need to try our very hardest to make the best out of the ‘worst’.
We have been forced to take a step back from working ‘in’ our businesses, which I see as a crucial opportunity to work ‘on’ your business instead.
Fill your days, where you can, with productive activities that will continue to move the needle in your business, even if you can’t actually have the doors open for trading.
Because as a salon owner, it’s your job to keep things moving forward in your business and try as hard as you can to keep things running smoothly (while chaos ensues around the world!)
In this episode, I’m going to share with you the top 7 things you should be working on right now, behind the scenes, to really focus on doing the things you CAN do during this time… rather than those you cannot.
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Conquering the Fear of Becoming a ‘Salon CEO’
If you’re anything like me, then it will have been your passion for hairdressing that inspired you to open your own Salon.
You went from your Apprenticeship, to working in a Salon as a stylist, to owning your own Salon.
Now, you suddenly have all of these business responsibilities, with no formal business training! Even though you own your own business, the thought of being a “Salon CEO” is a little scary, because that feels like a whole other ball game.
It’s so easy to question yourself- Do I have what it takes? How will I know what to do? Will I enjoy this role?
I get it. But what if I told you that it is possible to make the transition from owner/operator to Salon CEO successfully… even if you feel like you can’t (to begin with)?
In this episode, I’m chatting with Abbie Tong. After owning her salon So You Hairdressing for 6.5 years, Abbie successfully made the transition off the floor in order to become the CEO of her salon. She will share how she reached success after the difficult journey she faced, and how you can too.
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Why More Staff ≠ More Profit… And What Works Instead
Why More Staff Won’t Fix Your Salon’s Profit Problem Salon Owners- have you ever thought, “If I just had more staff, everything would finally fall into place”? I used to believe that too. Back when I had my own salon, I was convinced a bigger team was the golden ticket to more profit, more…
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When Your Salon’s Top Performer Becomes the Problem
When Your Top Performer Becomes the Problem You know the one… she smashes her targets, has the highest rebooking rate, brings in the biggest commissions, and now suddenly, she’s rolling her eyes in team meetings, ignoring the group chat, and kind of just… doing her own thing. And while the rest of your team are…
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Ditch Burnout & Build a Business That Runs Itself
“Preparing for the future isn’t just an option… it’s essential!” Have you ever felt like selling your salon just to escape the stress? If so, you’re not alone. Running a salon can feel like an endless cycle of firefighting, decision fatigue, and exhaustion. I remember when I was deep in the trenches, constantly putting…
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