“What the heck am I doing”   I started my Salon at 20, 6 months after my apprenticeship… and I didn’t know what the heck I was doing. I was just winging it. I was exhausted and wanted to keep pushing through, even though I wasn’t making any money!   I decided one day that…

“I am suddenly feeling quite panicked”   I recently had a Salon Mastery owner reach out to me, worried that she wasn’t leaving her team with enough support whilst she goes on a 3 week Europe holiday.   But, what do you do?   Do you take the risk and recruit a Front of House…

“Everyone wants to work solo!”   We all know the feeling… you finally recruit a new stylist, spend time and money training her and then suddenly after 2 years she leaves to go solo taking everything you’ve taught her (and sometimes clients) with her!   Another stylist leaving to go solo isn’t the end of…

“I feel like a prisoner in my Salon”   You know that feeling, when you have a rockstar team, and then suddenly… you don’t.   It only takes one bad apple to poison the whole crop.     I remember I had a stylist who was amazing at what she did, but every time she’d break…

“I have a team member who has done 5 things wrong in the last 2 weeks… I might explode”   We’ve all been there before.    A team member keeps doing things wrong but you’re dreading that awkward conversation of “when you did XYZ, it’s not ok”.    And next thing you know, you have…