“I am suddenly feeling quite panicked”   I recently had a Salon Mastery owner reach out to me, worried that she wasn’t leaving her team with enough support whilst she goes on a 3 week Europe holiday.   But, what do you do?   Do you take the risk and recruit a Front of House…

“Everyone wants to work solo!”   We all know the feeling… you finally recruit a new stylist, spend time and money training her and then suddenly after 2 years she leaves to go solo taking everything you’ve taught her (and sometimes clients) with her!   Another stylist leaving to go solo isn’t the end of…

“I feel like a prisoner in my Salon”   You know that feeling, when you have a rockstar team, and then suddenly… you don’t.   It only takes one bad apple to poison the whole crop.     I remember I had a stylist who was amazing at what she did, but every time she’d break…

“I have a team member who has done 5 things wrong in the last 2 weeks… I might explode”   We’ve all been there before.    A team member keeps doing things wrong but you’re dreading that awkward conversation of “when you did XYZ, it’s not ok”.    And next thing you know, you have…

“My team keeps leaving to go solo!” Opportunity always comes out of crisis – and we’ve been through a lot as an industry (and the world) over the past few years.  We’ve heard a lot about teams leaving to go solo, profits dropping and Salon Owners have hit their limit with pricing.  2024 is a…