What is your salon’s customer experience? Samantha Jones takes us through her story and phase’s she now recommends for the perfect Salon Customer Experience.  Most salon owners believe it’s what you offer when your client arrives in to receive their service, and although that’s correct to a certain degree, a truly seamless salon customer experience starts…

In case the title of this post didn’t give it away, we have some big news…The Salon Owners Collective Coaching team is growing! In addition to Sam, whose story you’ll get a glimpse of here, we’ve also welcomed Louise to the coaching team. We are so thrilled to be able to bring their expertise to…

Oh, how tides are shifting and our team is growing here at the Salon Owners Collective!   In addition to welcoming Louise May to our salon coaching team, we also recently welcomed Sam Jones as a coach as well, and are eager to be able to help more salon owners in our community with 1-on-1…

As business owners, we’re never truly done learning. Whether it’s a new skill to add to our tool belt or way of looking at or operating our business, change is the only constant we can count on. When it comes to business growth and expansion, one of the most significant pieces we have to continually…

The salon owners I work with talk to me about it often, I see it pop up more and more in Facebook groups that I’m a part of, and I’m experiencing the surge in my inbox. I’m talking about messenger marketing. Salon owners are spending more time on their phones, and it’s starting to creep…