Creating a Seamless Client Experience in Your Salon

By Larissa Macleman | 28/01/2019

From the moment your client chooses to book an appointment, their client experience has begun. Yes, there are a ton of moving parts when it comes to creating a outstanding client experience, but as today’s guest shares, it’s not enough to provide a “good” experience. The bar has been raised, and your client experience needs to be seamless.

In this episode, I’m joined by Ryan, the CEO, and co-founder of Timely Salon and Spa Software, which is changing the way salon’s work to create smart systems that create an irresistibly seamless experience from not only the client perspective, but also for your salon’s team members.

Key takeaways from this episode:

Why it’s critical to understand your share values between your business and your customers
Understanding the challenges our teams may face and how the bar for client experience has been raised across the entirety of the service industry
The power of a correctly conducted consultation and how you must close the expectation gap
Why you have to “JFDI” and loosen the reins to be a strong leader in your salon

When you tune in, be sure to subscribe and get access to all the resources mentioned in this episode.

About the author, Larissa

Business Coach helping Salons reach $1 Million+: After 20 years as a Salon Owner, I worked in online marketing & technology development, Business Development Manager at Timely Salon Software and co-founded HAIRshare app for Stylists.

I realised that I love helping Salon’s with their marketing, implementing the latest technology and developing strategies that have been proven to help Owner who smarter, not harder in their Salon business.

I founded Salon Owners Collective nearly 10 years ago as an online community with the mission of inspiring and empowering Salon Owners across the globe, to build a business of Freedom & Profit without stress and overwhelm. We have already helped 10+ Owners reach $1 Million+ success.