How to Create the Ultimate Client Experience

By Larissa Macleman | 26/08/2018

The Client Experience is one of today’s hot Salon buzzwords, with social media at a high, we as Salon Owners are focusing more and more on our clients wants and needs, and in turn, are becoming better Salon Owners for it.

Today’s guest has done an amazing job of navigating the intersection between what your Clients want and how to deliver. Join me as I talk with Hayley Bunker, media strategist & Owner of House Thirty-Six Salon Consultancy about the Ultimate Client Experience.

With 10 years experience and knowing the ins and outs of how clients react to certain strategies, Hayley has incredible insights into how we can leverage tools like social media to understand what our clients are really asking for.

As you listen to our conversation, you’ll learn:

The top important things to follow to deliver The Ultimate Client Experience
What we need to be doing with our client consultations
Insights into our biggest industry let down
Why we as salon owners, managers and hairdressers need to stop assuming

About the author, Larissa

Business Coach helping Salons reach $1 Million+: After 20 years as a Salon Owner, I worked in online marketing & technology development, Business Development Manager at Timely Salon Software and co-founded HAIRshare app for Stylists.

I realised that I love helping Salon’s with their marketing, implementing the latest technology and developing strategies that have been proven to help Owner who smarter, not harder in their Salon business.

I founded Salon Owners Collective nearly 10 years ago as an online community with the mission of inspiring and empowering Salon Owners across the globe, to build a business of Freedom & Profit without stress and overwhelm. We have already helped 10+ Owners reach $1 Million+ success.