The Art and Science of Successful Client Consultations

By Larissa Macleman | 10/06/2018

Did you know that 97% of hairdressers believe that they do a full and thorough consultation with every client, but only 7% of clients feel like they’ve ever had a consult?

That is a massive disparity and one that our guest on today’s episode of the Salon Owners Collective podcast, Richard Kavanagh, is going to help the salon industry solve by sharing the art and science of successful client consultations.

Richard is a freelance session stylist who’s worked on the sets of publications such as Vogue, Harpers Bazaar, Elle, he’s a global artist for Redken, and his newest title is founder of piiq, an innovative piece of salon technology that is going to change the way stylists create and build relationships with their clients.

About the author, Larissa

With 20 years as a Successful & profitable Salon Owner, leading a team of 30 and developing industry-first technology.

I’ve dedicated my career to helping salon owners achieve Finiancial & personal success.

After selling my salon, I founded the Salon Owners Collective and created the Salon Mastery Program, empowering owners to grow $1M+ salons with Rockstar Teams and powerful profits.

When I’m not running a team of 11, developing growth programs I’m a mum of two, and renovating our family home