Improving the Client Experience and Your Stylist’s Sales Process

By Larissa Macleman | 01/07/2018

Do you have some stylists who seem to have a tough time connecting with clients? Thus making it difficult to get rebookings?

How about stylists who are afraid of selling? You’ve got incentives, but it doesn’t seem like enough, and you need those sales numbers to keep up your profits.

In this Q&A episode of the Salon Owners Collective podcast, I’m answering these questions from podcast listeners so you can collectively learn from other salon owner’s queries and challenges, and of course, make improvements that bring you greater Freedom & Profit in your salon.

In this episode, you’ll learn:

The technique for helping your stylists understand the personalities of their clients
How stylists can use personality matching to make their clients comfortable (and more likely to stick with your stylist)
The 3-step approach to helping your stylists cultivate a sales process that works for them

Click here to submit a question to potentially be answered in a future episode of the Salon Owners Collective podcast.

About the author, Larissa

With 20 years as a Successful & profitable Salon Owner, leading a team of 30 and developing industry-first technology.

I’ve dedicated my career to helping salon owners achieve Finiancial & personal success.

After selling my salon, I founded the Salon Owners Collective and created the Salon Mastery Program, empowering owners to grow $1M+ salons with Rockstar Teams and powerful profits.

When I’m not running a team of 11, developing growth programs I’m a mum of two, and renovating our family home