How to Handle Complaining Clients (Without Being Rude)
Feeling drained after a day of clients? It’s probably not the work- it’s the energy you’re absorbing.
In this episode, Coach Joel Bouzaid breaks down how to handle complaining or negative clients without letting them hijack your day or your energy. Learn how to lead conversations, set healthy boundaries, and create a workday that feels energising- not exhausting.
We cover:
- The subtle ways you allow clients to control your energy
- Conversation redirection tactics
- How to coach your team to lead client interactions
- Why showing up full matters more than any technical skill
If you’re ready to stop feeling depleted and start leading the energy in your salon, this episode is for you.
🔑 3 Reasons to Listen:
- Learn how to take control of the client conversation without being confrontational
- Discover powerful communication frameworks to keep energy above the line
- Walk away with practical tools to protect your own vibe and wellbeing
About the author, Larissa
With 20 years as a Successful & profitable Salon Owner, leading a team of 30 and developing industry-first technology.
I’ve dedicated my career to helping salon owners achieve Finiancial & personal success.
After selling my salon, I founded the Salon Owners Collective and created the Salon Mastery Program, empowering owners to grow $1M+ salons with Rockstar Teams and powerful profits.
When I’m not running a team of 11, developing growth programs I’m a mum of two, and renovating our family home