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Salon Owners Collective Podcast
How to be the Best Boss Through a Global Pandemic
Do you find it difficult to keep your team engaged and motivated whilst facing covid restrictions?
Whether you’re in lockdown, or working at limited capacity, I know this has been a super hot topic… especially for those in New Zealand or Australia, as this side of the world is now facing the ongoing consequences of a covid resurgence.
There’s certainly a fine line. As the leader of your Salon, you want to keep your team as motivated and accountable as you can, for the sake of both them and your business! But you also want to be a #bestboss; someone who shows they care, and empathises with the different journey of each team member.
And as with any fine line, this one is a tricky tightrope to balance. Luckily, today I’m chatting with someone who has found the perfect balance.
Stevie English, from Stevie English hair in Sydney, is a living example of what it looks like to lead a team to success through the ongoing effects of Covid 19.
In this episode, Stevie will share his story of successfully engaging his team of twelve plus during the 2 months of lockdown that Sydney has already faced, and why he continues to have a positive attitude going forward.
Listen in now to glean all of Stevie’s best advice… that I know will inspire you in more ways than one.
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Why Assumption is The Killer of Great Consultations
You are a stylist. You’re an expert at your craft. When a client sits in front of you in the Salon chair, all it takes is a quick analysis of their hair and scan of their appearance, in order for you to figure out what will look best on them.
It must be a good thing, right?! To be quick and efficient?!
…well in actual fact… it does more harm than good!
Did you know that 95% of stylists believe they do full and thorough consultation of every client, yet only 7% of salon guests feel they’ve had a full hair consultation at least once in their lives?
Clearly, the way we’re doing things now isn’t working. So it’s time to shake it up…
That’s why I’ve invited Richard Kavanagh to join me in this episode. Richard is a well-known freelance session stylist, and most recently, the founder of Piiq Digital.
Today, Richard is going to share his game-changing advice on how to give every client a 10 out of 10 journey, how to transform your Salon’s retail percentage, and why assumption is the killer of great consultations.
This is sure to change the way you think about your Salon’s Consultations once and for all…
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7 Crucial Activities to Move the Needle in Lockdown
Are you currently in lockdown?
So many salon owners that I know have had to either cut back hours or even worse- close their salons. What I’ve realised, during this difficult time, is that we need to try our very hardest to make the best out of the ‘worst’.
We have been forced to take a step back from working ‘in’ our businesses, which I see as a crucial opportunity to work ‘on’ your business instead.
Fill your days, where you can, with productive activities that will continue to move the needle in your business, even if you can’t actually have the doors open for trading.
Because as a salon owner, it’s your job to keep things moving forward in your business and try as hard as you can to keep things running smoothly (while chaos ensues around the world!)
In this episode, I’m going to share with you the top 7 things you should be working on right now, behind the scenes, to really focus on doing the things you CAN do during this time… rather than those you cannot.
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The 3 Queen Moves That Change Everything In Your Salon
The 3 Queen Moves That Change Everything In Your Salon Last week, we talked about the decision. The decision to step into CEO. The decision to spend less time behind the chair and more time leading the business. The decision to stop being the person who does everything. But the decision is actually the easy…
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The Hardest Lesson I Learned as a Salon Owner
The Hardest Lesson I Learned as a Salon Owner I was the best stylist in my salon. Fully booked. Highest revenue column. Working harder than everyone else. And somehow… I was taking home the least. At the time, I thought my team was the problem. Why didn’t they care like I did? Why did everything…
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Why No One Is Applying to Your Salon
There Is No Stylist Shortage. You Have a Salon Brand Problem. You’ve heard it. Maybe you’ve even said it yourself. “There’s just no one out there.” No stylists. No therapists. No good applicants. No one who wants to work anymore. And after hearing it repeated across the industry for years, it starts to feel true.…
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