3 Ways to Optimise your Client Experience

By Larissa Macleman | 25/11/2018

Details that might seem minor can have a make-or-break effect on client retention. But creating a great client experience doesn’t have to be complicated.

Today’s guest has done an amazing job of determining what your clients are really wanting and how to deliver. Join me as I talk with Sally Turpin, operations manager at Salon Pay, all about the 3 tips to optimising your client experience.

With years of client experience and knowing the ins and outs of how clients react to certain tactics, Sally has great insights into how we can leverage aspects like language and business culture.

As you listen to our conversation, you’ll learn:

Giving Clients Opportunities
Exploring different ways of selling
Solving Issues
Business Culture

About the author, Larissa

Business Coach helping Salons reach $1 Million+: After 20 years as a Salon Owner, I worked in online marketing & technology development, Business Development Manager at Timely Salon Software and co-founded HAIRshare app for Stylists.

I realised that I love helping Salon’s with their marketing, implementing the latest technology and developing strategies that have been proven to help Owner who smarter, not harder in their Salon business.

I founded Salon Owners Collective nearly 10 years ago as an online community with the mission of inspiring and empowering Salon Owners across the globe, to build a business of Freedom & Profit without stress and overwhelm. We have already helped 10+ Owners reach $1 Million+ success.