Your Manager’s Not In. Here’s Why – And What To Do About It

Your manager isn’t the problem. The relationship structure is.

In this episode, Larissa and Joel break down the exact framework, the Triple T, that transforms the owner-manager dynamic. If you’re still doing your manager’s job while she “isn’t stepping up,” this episode reveals what’s actually happening and how to fix it in days, not months.

 

EPISODE OVERVIEW:

You’ll discover why your manager isn’t stepping in (it’s not because she doesn’t care). You’ll learn the exact framework that brings her into real ownership. And you’ll understand the rhythm, just fifteen minutes a week, that keeps you connected while she steps up.

 

Most owners think they need to hire a better manager. The real breakthrough? Building the relationship structure that brings the manager you have fully in.

 

KEY TOPICS COVERED:

• Why it’s always the owner’s fault (and why that’s the path to freedom)
• The critical difference between blame and responsibility in leadership
• Understanding the “messy middle”: why results don’t come immediately and how to stay with it
• The Triple T framework explained: Training, Trying, Testing
• How to train someone in just four days (and why it works)
• Why your manager needs to fail and how to let her
• The invisible fear keeping most managers on the outside
• Bringing your manager into business numbers (and why it matters)
• The power of taking your manager to professional development
• The OMA (Owner-Manager Alignment): the 15-minute weekly rhythm that changes everything
• One marker that tells you the relationship has shifted

 

ABOUT THE GUEST:

 

Joel is the Boardroom Coach and Leadership Coach at Salon Owners Collective, specialising in the owner-manager relationship and team dynamics. He works with Larissa to help salon owners understand that the quality of their team is a direct reflection of the quality of their leadership — not a reflection of who they hired.

 

RESOURCES MENTIONED:

• The Triple T framework: Training (owner’s responsibility), Trying (manager’s responsibility), Testing (both)
• The OMA (Owner-Manager Alignment): 15-minute weekly connection ritual
• Easy conversations vs. hard conversations framework (referenced from earlier workshops)
• Business numbers transparency and financial literacy for managers

Ready to transform your manager relationship and build a team that runs without you?

 

Book your free 30-minute Game Plan Call: https://bit.ly/ApplySMRiss

 

3 REASONS WHY EVERY SALON OWNER SHOULD LISTEN TO THIS EPISODE:

1. Discover the one thing stopping your manager from stepping in (and it’s not what you think)

• Most owners blame the manager. This episode reveals what’s actually happening on the inside.

 

      2. Learn the exact framework that brings your manager into real ownership — in days, not months

• The Triple T removes guesswork from delegation and gives you a clear rhythm.

     3. Understand why helping your manager win is your job as a leader (and what happens when you finally do it)

• When your manager feels connect