What do you want your Salon to be known for? Why should a client choose your Salon over the one down the road?
Janine Jarman aka the Queen of Perms is the founder of Curl Cult. With over 20 years of experience in the industry as a hairstylist, educator, Salon Owner, and now CEO, Janine knows what it takes to create a unique product offering that people LOVE and will always purchase.
So whether you are passionate about your team specialising in one service, or having flexible lifestyle hours, or you value constant education and upskilling for your team; it’s your job to own this vision for your Salon.
In this episode, I’m bringing in a friend of mine, Wade Brannon to share how you can cultivate a team culture that everyone wants to work for, and no one ever wants to leave.
I’m pretty sure it’s every Salon owner’s worst nightmare… everyone leaving you, and you’re the one left to pick up the pieces.
Honestly, even with a team of 30, I still worried about this at times
So instead I focused on building a salon team culture that was so good, so irreplaceable, that my stylists would never want to leave.
Your team is more demanding than ever and you’re worried that if you don’t meet their demands, they’ll leave. But then if you do give in, you’ll end up back on the floor 50+ hours a week… and you’ll be left feeling resentful!
Sure, they can have the lifestyle they want, but does yours have to suffer?! It’s a total double-edged sword!
As an owner, it’s so tiring when you’re not only managing the operations of the Salon and ensuring the business is profitable, but you feel like you have to constantly be on your team’s back about rebooking! You want to be able to trust them to manage all of the clients in the Salon so that they are happy and will come back through your doors instead of the Salon down the road.
Did I hit the nail on the head?
Hello! This is something I know too well. That’s why I want to let you in on a little secret…