There’s a team crisis! And I hear so many Salon Owners saying how things have changed in recent years, especially when it comes to this issue.
Now don’t get me wrong, things are forever changing in our industry…
But did you know: even when I owned my Salon years ago, people were saying the same thing.
The newsflash is: there has ALWAYS been a team crisis! So it’s time we stepped up and tackled it, once and for all.
I have a question for you:
If you have recently reopened, after being closed because of covid…
Are you feeling just a tad overwhelmed?
This is something I’ve been noticing a LOT lately with salon owners i’ve been chatting to…
I get it. Post-covid, reopening cray-cray is REAL. Working long hours, trying to communicate effectively with both your team and clients…
Now, don’t get me wrong, we should of course feel super lucky that we can re-open in the first place. And we do.
But that doesn’t mean it’s any less overwhelming!
I’m sure by now you have 100s of clients queuing for the earliest available appointment as you return to the salon.
Trying to chop and change the appointment book, squeeze everyone in, prioritise,
reschedule, reorganise… it’s enough to drive any salon owner to the edge of insanity!
But did you know: there are three ways you can reintegrate your clients to keep your own sanity (and that of your team)… and not lose or disappoint any clients along the way.
In this episode, I’ll talk you through the three ways to choose from, to manage your appointment book and the peak you are having right now… plus to avoid the troughs that may creep up after the crazy-busy period is over.
Do you find it difficult to keep your team engaged and motivated whilst facing covid restrictions?
Whether you’re in lockdown, or working at limited capacity, I know this has been a super hot topic… especially for those in New Zealand or Australia, as this side of the world is now facing the ongoing consequences of a covid resurgence.
There’s certainly a fine line. As the leader of your Salon, you want to keep your team as motivated and accountable as you can, for the sake of both them and your business! But you also want to be a #bestboss; someone who shows they care, and empathises with the different journey of each team member.
And as with any fine line, this one is a tricky tightrope to balance. Luckily, today I’m chatting with someone who has found the perfect balance.
Stevie English, from Stevie English hair in Sydney, is a living example of what it looks like to lead a team to success through the ongoing effects of Covid 19.
In this episode, Stevie will share his story of successfully engaging his team of twelve plus during the 2 months of lockdown that Sydney has already faced, and why he continues to have a positive attitude going forward.
Listen in now to glean all of Stevie’s best advice… that I know will inspire you in more ways than one.
You are a stylist. You’re an expert at your craft. When a client sits in front of you in the Salon chair, all it takes is a quick analysis of their hair and scan of their appearance, in order for you to figure out what will look best on them.
It must be a good thing, right?! To be quick and efficient?!
…well in actual fact… it does more harm than good!
Did you know that 95% of stylists believe they do full and thorough consultation of every client, yet only 7% of salon guests feel they’ve had a full hair consultation at least once in their lives?
Clearly, the way we’re doing things now isn’t working. So it’s time to shake it up…
That’s why I’ve invited Richard Kavanagh to join me in this episode. Richard is a well-known freelance session stylist, and most recently, the founder of Piiq Digital.
Today, Richard is going to share his game-changing advice on how to give every client a 10 out of 10 journey, how to transform your Salon’s retail percentage, and why assumption is the killer of great consultations.
This is sure to change the way you think about your Salon’s Consultations once and for all…