The Secret to Rebooking Clients
“Clients are spending less (or not coming at all) and the clients that do come… never rebook!”
Have you ever looked at your team’s column and it’s empty but then suddenly, almost overnight, they’re fully booked? It feels like those ‘Last Minute Appointment’ Instagram stories are the only thing bringing clients through the door.
But… what if told you that clients not rebooking isn’t completely your teams fault?
As Salon Owners we need to pay attention to the changing trends of our clients and adapt of booking systems to suit. I mean… we can’t have a Salon without clients coming through the door which is why it’s up to us to make a change.
Clients are still rebooking appointments and many of them, are still willing to spend a little extra too on products or upgrades!
In today’s episode of the Salon Owners Collective Podcast, I’m chatting with Shortcuts co-founder Jo Burgess about why it feels like clients aren’t rebooking… and what to do about it!
Here is The Secret to Rebooking Clients.
Here is why you should listen to the full episode:
- Learn the changes in clients spending habits
- Understand why it feels like no one is rebooking
- Know how to create an effective rebooking plan
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Resources
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Connect with Shortcuts
Shortcuts Website: https://www.shortcuts.com.au/
Shortcuts Instagram: https://www.instagram.com/shortcuts_anz/
Shortcuts Facebook: https://www.facebook.com/ShortcutsSoftware
Jo’s LinkedIn: https://www.linkedin.com/in/joanna-burgess?originalSubdomain=au
About the author, Larissa
Business Coach helping Salons reach $1 Million+: After 20 years as a Salon Owner, I worked in online marketing & technology development, Business Development Manager at Timely Salon Software and co-founded HAIRshare app for Stylists.
I realised that I love helping Salon’s with their marketing, implementing the latest technology and developing strategies that have been proven to help Owner who smarter, not harder in their Salon business.
I founded Salon Owners Collective nearly 10 years ago as an online community with the mission of inspiring and empowering Salon Owners across the globe, to build a business of Freedom & Profit without stress and overwhelm. We have already helped 10+ Owners reach $1 Million+ success.