The Art and Science of Successful Client Consultations

By Larissa Macleman | 10/06/2018

Did you know that 97% of hairdressers believe that they do a full and thorough consultation with every client, but only 7% of clients feel like they’ve ever had a consult?

That is a massive disparity and one that our guest on today’s episode of the Salon Owners Collective podcast, Richard Kavanagh, is going to help the salon industry solve by sharing the art and science of successful client consultations.

Richard is a freelance session stylist who’s worked on the sets of publications such as Vogue, Harpers Bazaar, Elle, he’s a global artist for Redken, and his newest title is founder of piiq, an innovative piece of salon technology that is going to change the way stylists create and build relationships with their clients.

About the author, Larissa

Business Coach helping Salons reach $1 Million+: After 20 years as a Salon Owner, I worked in online marketing & technology development, Business Development Manager at Timely Salon Software and co-founded HAIRshare app for Stylists.

I realised that I love helping Salon’s with their marketing, implementing the latest technology and developing strategies that have been proven to help Owner who smarter, not harder in their Salon business.

I founded Salon Owners Collective nearly 10 years ago as an online community with the mission of inspiring and empowering Salon Owners across the globe, to build a business of Freedom & Profit without stress and overwhelm. We have already helped 10+ Owners reach $1 Million+ success.